NetResults

Tracker Installation Instructions for Version 5.0

Before installing ProblemTracker for the first time, please verify that the required software (web server, database drivers, etc.) has already been installed on your machine.

If you are installing ProblemTracker for the first time, please follow the instructions in one of the two columns below depending on whether you are installing from the Internet or from CD.  Then continue with Step A.

If you are upgrading your ProblemTracker installation, please follow the instructions in the ProblemTracker Version 5 Information section of our web site.

You can be notified about new ProblemTracker releases or urgent product and support information by signing up on a ProblemTracker Mailing List.

There are 2 Version 5 products available for download:  ProblemTracker Version 5.0.2 and ProblemTracker Enterprise Edition Version 5.0.2. You only need to download one of the executable files listed below. Choose the appropriate file based on your license status as described below:

• If you have only purchase static and / or floating licenses and have not purchased license keys for Enterprise Edition features (Alerts and Discussion), download the standard version (pbtrk502.exe) below. If you wish to purchase the upgrade for PTEE 5.0.2, click here for more information.
• If you purchased an upgrade to use ProblemTracker Enterprise Edition Version 5.0.2 with the Alerts and Discussion features included, download the Enterprise Edition (ptee502.exe) below. If you have purchased this option, you will have a license key(s) for Alerts and / or Discussion in addition to license key(s) for static and / or floating licenses.

Install from Internet

Install from CD

Click on a link below to download the ProblemTracker self-extracting .exe file (approximately 6 MB). ProblemTracker Version 5.0 ProblemTracker ENTERPRISE EDITION Version 5.0 Login as Administrator (or a user in the Administrators group) on a machine with a supported web server. Run the self-extracting .exe (double click on it from Windows Explorer).

Check if there is a newer version.  If there is, you may want to download this version and follow the instructions on the left column; otherwise, continue below. Insert the CD. Login as Administrator (or a user in the Administrators group) on a machine with a supported web server. Click the Start button, point to Settings, click Control Panel. Double-click the Add/Remove Programs icon, and follow the instructions on your screen. Apply the patches in the patch directory on the CD, if any.  See if there is any new patch available on the Web.

1. Double-click on the ProblemTracker Help icon in the program group folder that was created by the installation (or select Start > Programs > NetResults ProblemTracker > ProblemTracker Help Library). Then follow the instructions in the ProblemTracker Installation Guide to complete the ProblemTracker setup. If, for some reason, you are unable to browse to the ProblemTracker Help on your machine, you can browse a copy of the Installation Guide on our web site, just click here.

2. Select Start > Programs > NetResults ProblemTracker > ProblemTracker Eval Version and login using the user ID Admin and the password Admin to begin using the default workgroup.

   OR

   Select Start > Programs > NetResults ProblemTracker > Workgroup Management System and login using the user ID ptadmin and the password ptadmin to begin using the Workgroup Management System

3. If you have questions please browse the ProblemTracker Frequently Asked Questions section of our web site or send an email to Support@NRTacker.com (available Monday through Friday, 5 am to 5 pm Pacific time, excluding holidays).