Web-based collaboration software for bug tracking, change management, support, and help desk.

NetResults Tracker for Support Software Portal

NetResults Tracker is a powerful, easy-to-use web-based collaboration tool. See how NetResults Tracker can help your company.

Guided Tour

See how Tracker can be used as a Customer Support application.

Try Tracker for FREE

Self-service Customer Support Software

Customer support is critical to customer satisfaction, customer loyalty, and customer relationship management (CRM).

NetResults Tracker enables you to:

  • Collaborate with your customers by giving them the capabilities to submit issues and obtain status, and cooperate with you in resolving problems and developing new features using the web.
  • Reduce cost and improve productivity by allowing your customers to report problems directly via the web and email, and obtain solutions from the knowledge base.
  • Improve responsiveness by enabling your customer to submit problems and obtain status via standard web browsers, 24 hours a day, 7 days a week.
  • Track and enforce your support processes.
  • Report and measure the effectiveness of your support processes.

The result is streamlined customer support, increased customer satisfaction, and higher productivity and lower cost.

NetResults Tracker Support Software Features

NetResults Tracker support portal software and hosted application offers:

  • Online case capture via web and email
  • Auto-response email
  • Automatic case assignment
  • Case management
  • Workflow automation
  • Alerts and escalation
  • Knowledge base management
  • Customer self-service portal
  • Multi-national support
  • Service metrics and analytics

Contact Sales

Contact our Sales staff to assist you with your questions regarding product features, pricing, and more.

Try Tracker for FREE

  • Take a quick Guided Tour.
  • Get a Custom Demo over the Internet from one of our engineers.
  • Sign up for your Personal Live Trial.  No software to install.  We create a workgroup with admin access on our servers for your exclusive use.  All you need is a web browser.

Service or Software

NetResults Tracker is available as a hosted solution (software-as-a-service) or packaged software (for you to install on your server).



NetResults Tracker (also called NRTracker) is a web-based collaboration software for bug tracking, defect tracking, issue tracking, change management, workflow management, process management, knowledge base, help desk, and automated support portal.


NetResults Tracker is available as a hosted solution (Software-as-a-Service (SaaS)) or as a packaged software.