NetResults Tracker for Support
Self-service Customer Support Software
Customer support is critical to customer satisfaction, customer loyalty, and customer relationship management (CRM). NetResults Tracker enables you to:
- Collaborate with your customers by giving them the capabilities to submit issues and obtain status, and cooperate with you in resolving problems and developing new features using the Web
- Reduce cost and improve productivity by allowing your customers to report problems directly via the Web and email, and obtain solutions from the knowledge base
- Improve responsiveness by enabling your customer to submit problems and obtain status via standard Web browsers, 24 hours a day, 7 days a week.
- Track and enforce your support processes
- Report and measure the effectiveness of your support processes
The result is streamlined customer support, increased customer satisfaction, and higher productivity and lower cost.
NetResults Tracker Support Software Features
NetResults Tracker support portal software and hosted application offers:
- Online case capture via Web and email
- Auto-response email
- Automatic case assignment
- Case management
- Workflow automation
- Alerts and escalation
- Knowledge base management
- Customer self-service portal
- Multi-national support
- Service metrics and analytics
See how NetResults Tracker can help you. Read about its features and benefits, and try the free demo today!