NetResults

Tracker

Web-based collaboration software for bug tracking, change management, support, and help desk.

NetResults Tracker System Requirements

NetResults Tracker software only needs to be installed on a single web server machine. Users (including the administrator) do not need to install any software on their desktop computers. They just need a supported web browser.

If you do not have a web server which meets the system requirements (or do not wish to maintain one), you can subscribe to the NetResults Tracker (NRT) Online service (where we maintain web servers with NetResults Tracker software for you).

The following is a summary of the requirements to use Tracker. If you are planning to use the Tracker source code control integration feature, submit via email add-on, or API (SDK), there are additional requirements listed in the sections below.

For full details of the requirements for the latest version of Tracker, click here.

Web Browser Machine Web Browser
  • Internet Explorer 6.0 or 7.0
  • Firefox 1.5 or 2.0
Operating System
  • Any operating system which runs one of the following: Internet Explorer 6.0, Internet Explorer 7.0, Firefox 1.5, Firefox 2.0
Web Server Machine Hardware
  • A 1.0 GHz Intel Pentium III-compatible (or faster) processor is required. A 2.0 GHz (or faster) Intel Pentium 4-compatible dual core processor or 2.8 GHz (or faster) Intel Pentium 4-compatible single core processor is recommended.
  • A minimum of 256 MB of RAM is required. 1 GB of RAM is recommended.

  • 75 MB of disk space to install NetResults Tracker with one workgroup, plus approximately 50 MB of disk space for each additional workgroup.

    These estimates include 20 MB of disk space for file attachments per workgroup and 20 MB of disk space for each workgroup database. You may need more. This is generally sufficient for up to 2000 records (issues). Your actual disk space usage depends on how many records (issues) you have and how much data you enter in each record.

    If a workgroup is configured to use SQL Server or Oracle as the database, the database may be stored on another machine (the database server machine). If you are using SQL Server or Oracle, additional disk space is required for the database transaction log(s) (the amount of disk space required depends on the logging options you have configured).

Operating System
  • Windows 2000 Server with Service Pack 4, or
  • Windows Server 2003 (32-bit version)
Web Server
  • Microsoft Internet Information Server 5.0 or 6.0
Database
  • Microsoft Access (runtime included with Tracker), or
  • Microsoft SQL Server 2000 (Standard or Enterprise Edition), or
  • Microsoft SQL Server 2005 with Service Pack 1 or 2 (Standard or Enterprise Edition), or
  • Oracle Database 9i (Standard or Enterprise Edition), or
  • Oracle Database 10g (Standard or Enterprise Edition), or
  • Oracle Database 11g (Standard or Enterprise Edition)

Note: If you are using SQL Server or Oracle, only the database client software must be installed on the web server machine. The database server software may be installed on a separate (database server) machine. No Tracker software needs to be installed on the database server machine. Please consult the Microsoft or Oracle documentation for database server hardware/software requirements.

Note: To evaluate NetResults Tracker without installing on your web server, request a Personal Live Trial and we will install on one of our servers for you (you can move your data in-house after the trial has completed). If you do not have a web server which meets the requirements above, you can subscribe to the NRT Online hosted service (we provide and maintain the web server for you). For both the Personal Live Trial and the NRT Online service, all you need is a web browser.

Additional Requirements for Submit via Email Add-On

If you plan to use the Submit via Email add-on (to report issues by sending an email), you must have a POP3 or IMAP mail server to store the emails that Tracker will process (this mail server software can be running on the same server as Tracker or on a different server). Further details on these requirements are available in the Adding Records via Email section of the NetResults Tracker Administration Guide. The Submit via Email add-on is available as a separately priced option.

Server Mail Server
  • POP3 or IMAP Mail Server

Additional Requirements for NetResults Tracker API (SDK)

The Software Development Kit (SDK), purchased separately, can be used to allow other applications to submit issues to Tracker. Software written with the The SDK connects to the Tracker server via the Application Programming Interface (API). To use the API, the following additional requirements must be met. Please review the requirements section of the NetResults Tracker SDK Help for further details.

Server Additional Software
  • Microsoft SOAP Toolkit 3.0

Client Operating System
  • Windows 2000 (Professional or Server) with Service Pack 1 or greater (recommended)
  • Windows XP Professional
  • Windows Server 2003
Additional Software
  • Software Development Kit (SDK)
  • Microsoft SOAP Toolkit 3.0

Additional Requirements for Source Code Control Integration

If you plan to use the Source Code Control Integration feature of Tracker, then you must install the following software on your server machine.

Server Source Code Control
  • Microsoft Visual SourceSafe Version 6.0 Server with Service Pack 5

Try Tracker for Free

Don't meet the system requirements, but want to try Tracker for free, no problem. Sign up for Personal Live Trial.

No software to install. We create a workgroup with admin access on our servers for your exclusive use. All you need is a web browser.

Tracker Online Service

Don't meet the system requirements?  Not a problem.  NetResults offers on-demand hosted solutions.

Additional Requirements

 

NetResults Tracker: Web-based collaboration software for bug tracking, defect tracking, issue tracking, change management, workflow management, process management, knowledge base, help desk, and automated support portal.

 

NetResults Tracker is available as a hosted solution (software-as-a-service) or packaged software.