Representative NetResults Tracker Customers
More than 1000 companies, from over 35 countries, have licensed NetResults Tracker for bug tracking, defect tracking, workflow and process management, help desk, and automated support. They have purchased licenses for over 50,000 employees, partners, and customers.
These companies represent all segments of industry, including: broadcasting, consulting, education, entertainment, finance, government, hardware, health care, manufacturing, pharmaceuticals, retail, software, systems integration, telecommunications, transportation, and utilities.
Communications & Media
CCSF Human Services
Consumer / Retail
Enkon Information Systems
Boston Consulting Group
I think this is a great product. The more I use it the more features I discover. It seems to be a very well thought out product, defect free and extremely flexible. If only all the software we installed was this easy.
– Stephen, ACNielsen
I think the support from you is probably the best experience I've had. From your knowledge of everything to the speed you answered emails.
–Bryan, MedRisk, Inc.
You've been extremely helpful ... I wish all our vendors were as good as you!
I used Tracker to keep track of outstanding technical issues in my previous company. Tracker proved to be an intuitive yet powerful piece of software that made my life much easier. Now, I am recommending Tracker to the management in my new company...
There is no other company I deal with that supports their customers so well!
–Todd, Kern River Gas Transmission
We have been a Tracker house for about 8 months now. ... I love the product. We have found them to be excellent for us. Price per performance is terrific. ...The screens allow for 100% customization. Many of the competitive products just can't customize. This is their greatest feature. Maintenance of the system and support overall of the database is very easy and does not require specific training or skills. Simple HTML interface. ... Matter of fact, the company has been outstanding with providing almost immediate bug fixes on the rare occasion we needed one. They also have provided a 100% of every feature request we have recommended. The customer service offered is of the highest standards I have seen in this particular industry.
We have found both your product and technical service to be extremely good, efficient and flexible. The solution you provide is very good value for the money.
–Anish B, Shell
I give Tracker a strong recommendation. ... We were able to configure Tracker to our development process and start using the system live in less than 2 days. Since installing it on our intranet IIS server, we haven't had to perform any maintenance on it (8 months now), other than regular backup. ... The interface is very straightforward and we only have to spend about 5 minutes bringing a new user up to speed on how to use the system. ... Basically anyone on our network can access the system at anytime. We also have a remote QA group on a different continent that is able to effectively participate in our daily development activities via secure web access to Tracker. ... In our search we had a requirement for a web-based interface that was affordable. At that time Tracker was roughly 3-5 times cheaper than anything else. ... Because it's easy to use, we got immediate buy-in from all members of our staff. Using the system, we were able to launch our service in a very short period of time.
I'm really impressed by the very short response time to my support requests and the very precise and helpful solutions.
–Lasse, Bruel & Kjaer Vibro GmbH
I would like to express how I am very impressed with your support staff. I have emailed several times, and each time I have received an extremely fast response, which proved very helpful. I am extremely happy with the results we have seen from both the performance and support of Tracker, and have encouraged and recommended it's usage in several departments throughout Philips. I'm glad we are working with a product that has such a reliable customer/technical support service. I will be continuing to recommend it to Philips and other companies I come in contact with. Thanks so much NetResults!
–Anne H, Philips Digital Networks
Your staff members have been extremely helpful in providing me assistance with my questions. Their fast turnaround times with easy to follow step-by-step instructions allowed me to get our projects up running within the timeframes given by my superiors. I really appreciate their help and wanted to let you know you have a great group of people in your support department.
–David, Commonwealth Connector
Your support is one of the key factors that made our decision to use NetResults.
It's been a very looooong time since I have used a software application that took so little time to get up and running. An hour to configure and it's in use. Good job, dev team!