NetResults Tracker: Version 4.1.1 Information

Product

Tracker Version 4.1.1 Information

Before downloading ProblemTracker Version 4.1.1, please review the information in the following sections:

License Requirements for ProblemTracker Version 4.1.1

In order to upgrade to Version 4.1.1, you support and upgrades subscription must be active (or at least active through 6/7/2002). To renew your subscription, click here for the support renewal form (pricing information is listed in the "Order Information" section). If you have any questions regarding your subscription, please contact NetResults Sales.

New Features

For a more detailed list of new features and fixes in 4.1.1, click here.

System Requirements for ProblemTracker Version 4.1.1

NetResults ProblemTracker 4 has the following requirements. Listed first are the requirements for use of multinationalization features (languages other than western European languages). Multinationalization features require newer versions of web browsers and web servers as many international web features have only recently been supported (and many standards are in fact still "in progress" in this area). Listed second are the requirements if you do not require multinational support. If any of the required software listed below is not installed on your server machine (or if you do not know if it is installed), click here for instructions on how to verify that you have the appropriate software, links to download the software, and instructions on how to install it.

Multinationalization
General System Requirements

In order to use Multinationalization options (support of Non-Latin1 languages):

Latin1 languages include the following - Basque, Catalan, Danish, English, Dutch, Finnish, French, German, Icelandic, Italian, Norwegian, Portuguese, Spanish, Swedish. If you plan to use a language other than one (or more) of those listed above, your system requires the following.

Client Requirements:

Any platform on which Internet Explorer (version 5.0 or greater) or Netscape (version 6.2 or greater) is available.
Microsoft Internet Explorer (version 5.0 or greater) or Netscape (version 6.2 or greater).

Server Requirements:

300 Mhz Intel Pentium II or compatible system (450 Mhz Pentium III or faster recommended).
128 MB RAM (256 MB recommended).
4 GB Hard Drive, however you may need a larger hard drive if you plan to install multiple workgroups (ProblemTracker uses approximately 10 MB of hard disk space for each workgroup).
Windows 2000 Server.
Microsoft Internet Information Server 5.0 with Microsoft hotfix http://support.microsoft.com/support/kb/articles/Q294/8/31.ASP to fix a known bug in the IIS support for the UTF-8 (Unicode) character set.
Microsoft JET 4.0 Service Pack 5. This is included in Windows 2000 Service Pack 2 and can be downloaded for earlier versions of Windows 2000.
Visual SourceSafe 6.0 with Service Pack 5 or greater. This is only required if you wish to use the source code control integration features.

Optional Database Support:

In addition to the included support for Microsoft Access, ProblemTracker can be used with the following database systems:

Microsoft SQL Server 7.0
Microsoft SQL Server 2000
Oracle 8i
Oracle 9i

General System Requirements (if not using Multinationalization):

Client Requirements:

Any platform on which either Netscape Navigator/Communicator version 4.07 or greater, Netscape version 6.2 or greater, or Internet Explorer version 4.0 or greater is available.
Netscape Navigator/Communicator version 4.07 or greater, Netscape version 6.2 or greater (6.0/6.1 not supported) or Microsoft Internet Explorer version 4.0 or greater.

Server Requirements:

300 Mhz Intel Pentium II or compatible system (450 Mhz Pentium III or faster recommended).
64 MB RAM (256 MB recommended)
4 GB Hard Drive, however you may need a larger hard drive if you plan to install multiple workgroups (ProblemTracker uses approximately 10 MB of hard disk space for each workgroup).
Windows NT 4.0 Workstation or Server, Windows XP or Windows 2000 Server (Windows 2000 Server recommended). Windows XP is only recommended for evaluation purposes since it is not a "server" platform. Click here for more information.
Microsoft Internet Information Server 4.0 or 5.0 (IIS 5.0 recommended).
JScript 5.1 or greater. This is included in Windows 2000 and Internet Explorer 5.5 or greater. It can also be downloaded and installed separately.
Microsoft Data Access Components (MDAC) 2.5 or greater. This is included in Windows 2000 and can be downloaded for Windows NT 4.0.
Microsoft JET 4.0 Service Pack 5. This is included in Windows 2000 Service Pack 2 and can be downloaded for Windows NT 4.0 and earlier versions of Windows 2000.
Visual SourceSafe 6.0 with Service Pack 5 or greater. This is only required if you wish to use the source code control integration features.

Optional Database Support:

In addition to the included support for Microsoft Access, ProblemTracker can be used with the following database systems

Microsoft SQL Server 7.0
Microsoft SQL Server 2000
Oracle 8i
Oracle 9i

Windows XP is to be used as a platform for evaluation purposes only.

Windows XP is classified by Microsoft as a "desktop" operating system. There is no "server" version of Windows XP. As such, the Microsoft license agreement for and implementation of IIS (the web server) severely restricts the number of concurrent users (a maximum of 10 concurrent connections, and a single browser may use multiple connections). Therefore, we support the use of Windows XP with ProblemTracker for evaluation purposes only. Windows XP is not supported as a production platform. Windows 2000 Server or Windows NT Server 4.0 are recommended for use with ProblemTracker in a production environment.

Known Issues in ProblemTracker Version 4.1.1

The following limitation only affects NT 4.0 installations:
1. When trying to uninstall ProblemTracker Version 4.0, you may get a message that states that a particular DLL could not be removed. If this occurs, select the option to "Reboot" in the error message and, after completing the uninstallation, reboot your machine. This will allow the system to remove this DLL (and allow you to install a new version if you reinstall later).
The following known limitations only affect multinational workgroups (those where UTF-8 (Unicode) has been selected as the character set).
1. The Show Chart function in the Summary page is not supported for use in multinational workgroups.
2. The Export function in the Database Administration Utility page is not supported for use in multinational workgroups. You can use the export utility that comes with your DBMS to perform the export operation.
3. The Assign State Managers function may not work correctly with State Names that use non-ASCII characters if the name is longer than eight characters. This appears to affect Chinese (simplified & traditional) characters, but not Japanese characters. This is still being investigated. If you are unable to assign state managers or wish to avoid this potential issue, use ASCII (English) State Names. You can use non-ASCII characters for State Transitions (transition labels), just not for State Names.

Upgrade Instructions

The following section explains how to approach the upgrade process. Also, a review of how several new features in ProblemTracker Version 4.1.1 can affect your ProblemTracker 3.x or 4.x data is also presented. Recommendations to help you take advantage of these new features are also included below.

Windows NT 4.0 Service Pack 6a now required for use with ProblemTracker Version 4.1.1

If you have installed ProblemTracker on a Windows NT 4.0 machine, Service Pack 6a is now required for use with ProblemTracker Version 4.1.1. This will allow you to take advantage of the bug fixes related to IIS 4.0 and security. Service Pack 6a can be downloaded from Microsoft at: http://www.microsoft.com/ntserver/nts/downloads/recommended/SP6/allSP6.asp

Time Zone Support

When upgrading to ProblemTracker 4.1.1, you will be asked to select time zone preferences. ProblemTracker now supports the use of multiple time zones within a workgroup, meaning that your users can select their own time zone for displaying date and time information in ProblemTracker irrespective of the time zone setting of the ProblemTracker server machine. While running the installation set up program, you will be asked to select a time zone for the ProblemTracker installation. You must select the same time zone as the time zone that is selected in the machine's operating system. Failure to select the same time zone will result in incorrect date and time values in your ProblemTracker data. These incorrect values cannot be corrected at a later time.

You will also have the opportunity to select a time zone for each new workgroup (database) you create in the Workgroup Management System. Each workgroup can have a different time zone than the ProblemTracker server machine. In addition, within each workgroup, each user can select their own time zone by modifying their Personal Preferences.

When selecting a time zone for each of the options above, you will also be prompted to select whether Daylight Savings Time (DST) is observed. If you have selected a time zone that observes Daylight Savings Time, it is recommended that you allow ProblemTracker to account for DST by either checking the box or selecting Yes when prompted for this information. A list of time zones supported by each supported operating system can be found in the following Help sections: Windows 2000 / XP or Windows NT 4.0

Field Level Visibility

Field Level Visibility is now available in ProblemTracker. This feature allows fields to be made visible or invisible on the various ProblemTracker pages based on a user's group. For example, the Product field can be visible to the Managers group on the Add page, but is not visible to the Users group on the Add page. This feature allows an additional level of security to be added for the fields on the data record. By default, all fields are made visible to the Users group on the various ProblemTracker pages. Information about configuring field level visibility is available in the User Groups section of the Online Help document.

Upgrading from Version 3.x

If you are upgrading from Version 3.x to 4.1.1, click here to view information about how your current data will be affected by the new features implemented in ProblemTracker 4.

Support Resources

If you have feedback or questions about this release, please contact NetResults Technical Support for assistance. A Version 4 Online Help document is also available for this release. If you receive any errors during the installation, upgrade process, or while using ProblemTracker, please consult the Installation Errors section of the FAQ and/or the Known Issues section of this page.

Download and Installation Instructions

Please proceed to the Support Downloads page to download and install Version 4.1.1.

Release Announcements

If you would like to be notified automatically by email when the next NetResults Tracker release is available, sign up for the NetResults Tracker Release Announcements Mailing List.