NetResults

Tracker Installation Instructions for Version 5.5.4 (Evaluation)

Before installing ProblemTracker, please verify that you have a (web) server machine that meets the ProblemTracker system requirements and that the required software (web server, database drivers, etc.) has already been installed on that machine.

If you are installing ProblemTracker for the first time, please follow the instructions in one of the two columns below (Install from Internet or Install from CD), then continue with Step A.

If you started your evaluation with ProblemTracker version 5.5.3 and are now upgrading to version 5.5.4, please follow the Instructions for 5.5.3 to 5.5.4 Upgrade, then continue with Step A.

There are two products available for evaluation download: ProblemTracker and ProblemTracker Enterprise Edition. You can only install one of these on your evaluation (web) server machine. If you are unsure of which one to use, we recommend that you install ProblemTracker Enterprise Edition as it includes all of the features in the standard edition. You can also review the summary of product features (which includes a comparison chart of the two versions) to help you decide which one to install.

Install from Internet

Install from CD

Click on a link below to download the ProblemTracker self-extracting .exe file (approximately 10 MB). ProblemTracker Enterprise Edition version 5.5.4 ProblemTracker version 5.5.4 Login as Administrator (or a user in the Administrators group) on a machine with a supported web server. Run the self-extracting .exe (double click on it from Windows Explorer).

Check if there is a newer version. If there is, you may want to download this version and follow the instructions on the left column; otherwise, continue below. Insert the CD. Login as Administrator (or a user in the Administrators group) on a machine with a supported web server. Click the Start button, point to Settings, click Control Panel. Double-click the Add/Remove Programs icon, and follow the instructions on your screen.

1. Select Start > Programs > NetResults ProblemTracker 5 > Quick Start Guide or select Start > Programs > NetResults ProblemTracker > Help Library and read the Manuals to get further information on how to use ProblemTracker. If, for any reason, you are unable to browse to the ProblemTracker Help on your machine, you can browse to a copy on our web site, just click here.

2. Select Start > Programs > NetResults ProblemTracker 5 > Evaluation Workgroup and login using the user ID Admin and the password Admin to begin using the evaluation workgroup (project) that was created during installation (unless you chose not to install one)

   OR

   Select Start->Programs->NetResults ProblemTracker 5->Workgroup Management System and login using the user ID ptadmin and the password ptadmin to use the Workgroup (project) Management System to create (Add) a new workgroup (perhaps using a different "template" (e.g. Support, Help Desk, Web Site Development, etc.) or database type from the one you selected for your evaluation workgroup at installation time).

3. If you have questions please browse the ProblemTracker Frequently Asked Questions section of our web site or send an email to Support@NRTracker.com (available Monday through Friday, 5 am to 5 pm Pacific time, excluding holidays). Email-based support is available to you free of charge during your evaluation.