NetResults Tracker Online Service for Help Desk
Hosted (On-demand) Help Desk Application
NRT Online for Help Desk is a hosted (on-demand) help desk solution using the leading help desk software NetResults Tracker, for customers who wish to outsource the system administration of their Help Desk system.
NetResults installs and maintains the hardware, network infrastructure, web server, database server, and NetResults Tracker software, so that you can focus on your core business. "NRT Online for Help Desk" is a complete solution that greatly reduces the startup costs, deployment time, and overall cost of ownership.
All you need is a web browser. There is no software to install on your side.
Benefits of the Hosted (On-Demand Service) Solution for Help Desk
The hosted versions contain the full features and benefits of NetResults Tracker. In addition, it offers:
| Features | Benefits of Tracker Online |
|---|---|
| Low startup cost | All infrastructure and services for a low, flat monthly fee. No need to pay expensive software and hardware start-up costs. |
| Short startup time | Deployment of a complete solution in a fraction of the time necessary implement an end-to-end internal solution. |
| High quality service at low cost | Benefits of powerful hardware, network infrastructure, software upgrades, expert technical staff, and security solutions that many enterprises cannot afford to maintain on their own. |
| Zero maintenance | No hassle of backup, applying updates and security patches to the operating systems, upgrading NetResults Tracker releases, etc. |
| Expert technical staff | Technical support is included to help you resolve any NetResults Tracker related problems or questions. Professional Services also available separately to help customize functionality, and maximize existing and new processes. |
If you later decide that you wish to move the installation in-house, you can do so at anytime because the same NetResults Tracker software is available for you to run on your own server(s).
To start improving productivity and quality:
- Test drive using the open live demo for help desk, or ask for a free demo account for your exclusive use for 15 days.
- Sign up for NRT Online for Help Desk now.
Check out NRT Online's Frequently Asked Questions for more information.