ProblemTracker – Web-based Collaboration Software
For bug tracking, issue tracking, change management, knowledge base, support, & help desk.
With the version 6.0 release, ProblemTracker is changing its name to NetResults Tracker™ to more accurately reflect the broad range of applications that it has been serving.
NetResults Tracker™ is a powerful, easy-to-use web-based collaboration tool to help companies track business issues and automatically manage them through to resolution.
It has been licensed by more than 1000 companies from over 35 countries around the world for use by more than 50,000 employees, partners, and customers.
NetResults Tracker supports a wide range of applications including:
- Bug tracking, defect tracking, issue tracking, and quality assurance (QA)
- Life cycle management in software, hardware, and product development
- Change management and enhancement request management
- Process management
- Knowledge Base management
- Sarbanes-Oxley (SOX) compliance management
- Self-service customer support
- Help Desk
Tracker is very cost-effective. Most installations recover their investment within a few short months through increased productivity, improved products, improved customer satisfaction, and sometimes simply by ensuring each fix of an important bug makes it into the next release.
| Tracking Issues Manually | Automated Issue Tracking with NetResults Tracker |
|---|---|
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Tracker is a fully web-based system providing:
- Tracking – Tracking reported bugs, defects, business issues, enhancement requests, etc.
- Workflow – Automatic routing and notification to get issues resolved.
- Process enforcement – Managing and enforcing your company's process of resolving issues.
- Status – Up-to-the-minute project information and status to team members everywhere to foster collaboration.
- Communication – Capturing discussions and sharing knowledge.
- Accountability – History and audit trail.
Our customers are from a broad base of industries, including broadcasting, consulting, entertainment, financial, government, hardware, health care, manufacturing, pharmaceutical, retail, software, system integration, telecommunication, transportation, and utility.